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TelePrimary care
TelePrimary Care

"Teleprimary Care service saves time and reduces costs by bringing healthcare closer to home." Dato Dr. Chua Soi Lek, Health Minister Malaysia’s Ministry of Health


Tele-primary care is a methodology to channel the existing health services to patients and the public using information, communication and technological facilities.It also covers disease surveillance, epidemic management and technical support services such as labs, radiology and pharmacy.


The objectives of TPC can be seen in the interest of the public and the health care providers.

For the public:

  • Increased chances of obtaining specialist treatment
  • Indirectly reducing the cost of healthcare

For the healthcare providers:

  • Reducing professional isolation
  • Increasing clinical leadership
  • Widens treatment coverage and specialist care
  • Assist on the local economy


To customers:

  • Localized health services
  • Continuous and borderless healthcare
  • Easy access to specialist care
  • Cost saving – No need to go to reference center or hospitals unless required
  • Time saving – No long waits for historical record

To Users:

  • Enable 'real time' case handling as there is a systematic structural data gathering and analysis.
  • Protocol health care sharing management to obtain continuous and borderless care.
  • Data for management of community health
  • Strategic real time management is possible as all health system facilities are interrelated.


  • Medical and Health information are recorded based on episode health status.
  • Screen/Display that is link to the disease handling protocol.
  • Minimal set of parameters are introduced for reference or patient tele-consultation.
  • The tele-consultation is simplified using a straight forward format and medical record as an attachment.
  • Two way tele-consultations are possible.
  • Automated case summary is provided.
  • Reports are generated automatically. Reporting of contagious and fatal disease is automatic.
  • Spreading of medical alert.
  • Repeated entry of customer data can be avoided.
  • Modular development therefore utilization and upgrade can be done based on site requirements.
  • Display for service and order is customize with the clinic’s capability and relevant disciplines.
  • Ready to be integrated with other health information system or other hospitals

  • Advanced query development and ad hoc reporting using an EXCEL pivot table.
  • Full RDBMS implementation for flexibility and advanced information management
  • Standard Microsoft Windows multi-tasking, point-and-click graphical user interface
  • Total integration with Microsoft Office products, such as Word and Excel.