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MyGovXchange

MyGovXchange: Malaysian Government Central eServices

MyGovXchange was created as a platform to provide a single solution for individuals and organisations to conduct online transactions with government ministries and public-sector agencies. It was also built to create a clearly defined interoperability standard for all government agencies to host their services via Malaysia Government Portal (www.malaysia.gov.my). The solution uses open standard technology to facilitate integration with various government ministry and agency IT infrastructure. The project has made a major contribution to the development of Malaysia's electronic government initiative .

Situation

Without a centralised solution, users would be unable to access electronic government services in a consistent and coordinated way. Different Ministries, departments and agencies would require different web sites, different user names and passwords and would have used different methods of communication.

Solution

MyGovXchange was the cornerstone of the government's Internet infrastructure and the key to meeting the target of making all services available electronically by 2015. Based on open standard technology, the solution helps individuals and organisations uses government services electronically.

An important aspect of the solution for the Malaysian government was the creation of a “single point of entry.” This would help users to communicate with the public sector through a single access point.

This was followed by the development of support modules for optimising the operation of the MyGovXchange transaction system. The system undergoes continual development and with the number of agencies joining it and their requirements for new services keeps growing.

benefit

The Malaysian government is delivering improved citizen-centric services through its e-government portal, with interoperability capacity to support a larger range of services. The take up from national government offices is impressive, with public-sector organisations already conducting transactions online.