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- Standby Service Proposal
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- Solution & Specialized Services
- After Sales Service
- Brinfo Care
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Support Proposal
Brilliance Information Service Proposal is a comprehensive and systematic solution to address your services needs. It incorporates unique and innovative techniques and approaches in computer resources utilization to improve overall organizational productivity. The services proposal is supported by our high level of technical skill, committed management team and excellent services provided. The benefits that your organization will enjoy are: -
- Equipment failure will be promptly attended to by our professional technical personnel and the uptime will be maximized
- Planning and controlling your yearly budget will be easier since the cost is static
- Response time of between to 2 – 4 hours of a service call of a distance of 24km radius from our nearest service center.
- The Standard “next business day commitment” is based on a location of the service more than 24km. The response time will be between 4-24 hours plus traveling time
- Average downtime of less than 4 hours for a distance of 24km from our nearest service center
- Central reporting at HQ & Hot Line service to assist in solving complex problems
- Products (hardware and system software) including third party’s products will be maintained, supported and serviced by only a Single Vendor
Standby Service Proposal
We are also providing the service of stand-by or after normal working hours.There are two types of stand-by service facilities:
Stand-By Service
Engineers will be available for an on-call and guaranteed basis for duration of service requested. A service charge will be levied for the on-call service duration irrespective of attendance to repair calls or can be as an attachment to the service contract.
Non-Committed Stand-by Service
Engineers are available on an on-call basis but the availability is not guaranteed. Charges will only be levied when a repair call is actually attended to. Engineers can be contacted via a pagerhand phone service until 10.00pm.
Profesional Service Area
Our business focus are based on integration of products; personal computers, software development & designing of application, office automation, information processing, LAN/WAN, networking, structured cabling and data communications.- Integration of IT products and services in a multi vendor environment.
- Design, project management, consultancy commissioning and implementation of a client server system. Enterprise Premises services which includes Network Management, WAN / LAN Network System, Structured Cabling for Offices and Office Automation.
- End user training in hardware maintenance, application software, operating system DOS, WINDOWS, SCO UNIX, UNIX SYSTEM, NOVELL), Databases and LAN and Communication.
- System Integration & System Consultancy
- Hardware And Software Installation
- Local Area Network (LAN) Implementation & Testing
- Client Server System & Complete Office Automation
- PC/Computer Peripherals Rental, Repair & Services
- Software Application and Software Training
- Provide pre -sales and post-sales technical services and outsourcing functions.
Software Licensing on Microsoft product families
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Application / Software Training
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Software Licensing on BrinfoCare Web based Software Product;
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Internet Communications
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Consultation and Software Development on:
Custom Application Development on: E-Commerce Solutions |
Network Consulting Services
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We're Behind You All The Way
Yours success is our pride. We pledge to ensure minimum disruptions to your system as our solutions are well designed and implemented. If things do go wrong, rest assured that our support team will be on hand to assist and make it right. Again, we believe companies are not all alike, and in terms of in-house IT expertise, this can vary from virtually none to a team of highly trained specialists. That's why we have a multitude of support plans to suit your needs-it ranges from per call basis to our most comprehensive Platinum Support.
Solution Area | Our Core Services and Specialization | Enabling Software and Cloud Services | ||||
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Applications Development & Integration Services |
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Workplace Modernization Solutions |
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Core IT Infrastructure Solutions |
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After Sales Service
Brilliance Information has been actively involved in maintaining, servicing and supporting the hardware and system software since establishment. With our team of skilled technical personnel, we are able to provide an excellent maintenance, service and support to our customers. Our motto is “Best Service Provider in Meeting Customer Needs” . Brilliance Information Technical Support personnel consists of 23 Technical personals, 10 contract Technical Consultants and over 100 personnel via 36 Service Center nationwide/business partner.
Brinfo Care
TelePrimary Care Hotline Noor Ashikin Annuar tpcsupport@brinfo.com.my 03-6275 5606 |
TelePrimary Care Hotline Noor Ashikin Annuar tpcsupport@brinfo.com.my 03-6275 5606 |
Northern Zone Mohamad Hafiz Nokman mohamad.hafiz@brinfo.com.my 013-353 0000 |
Southern Zone Azmi Mohamad azmi@brinfo.com.my 013-367 7824 |
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Central Zone
Noraidah Basri noraidah@brinfo.com.my 013-367 7817 |
Eastern Zone Nor Amalina Abu Bakar amalina.ab@brinfo.com.my 013-363 3113 |
Sarawak Zone Jeanette Karbenee Morris jeanette@brinfo.com.my 013-367 7820 |
Sabah Zone Mohd Zarith Sufian J.Andai mohd.zarith@brinfo.com.my 019-346 1828 |
Enterprise Integrated Solutions (EIS)
Kuala Lumpur Suite 3A-17 Block C,Plaza Sentral KL Central Jln Stesen Sentral 5 50490 Kuala Lumpur Tel: 03–2612277 Fax: 03-2625397 |
Penang No 797-5-12A, 5th Flr Sri Sungan Nibong Complex Jln Sultan Azlan Shah 11900 Bayan Lepas Penang Tel: 04-2297086 Fax:04-2297892 |
Alor Setar 1959Y, 1stFloor Jalan Stadium 05100 Alor Setar, Kedah Tel: 04-7333192 Fax: 04-7332357 |
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Malacca 221, 1stFloor, Taman Melaka Raya 75000 Malacca Tel: 06-2820872 Fax: 06-2849192 |
Ipoh 17,Ground Floor, Jalan Dato’ Hj Megat Khas Taman Bandaraya Utama 31400 Ipoh, Perak Tel: 05-5499330/1 Fax: 05-5466331 |
Johor Bahru 12-02 Jln Rosemerah 2/9, Taman Johor Jaya 81100 Johor Bahru, Johor Tel: 07-3345602 Fax: 07-3346716 |
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Kota Bharu 3338-b, Jalan Sultanah Zainab 15050 Kota Bharu, Kelantan Tel: 09-7483657 Fax: 09-7447526 |
Kuching Lot 7899, 2nd Floor Queen Court, Jalan Wan Alwi 93350 Kuching, Sarawak Tel: 082-452836 Tel: 082-575836 Fax: 082-453839 |
Kuantan 63, Jalan Telok Sisek 25000 Kuantan, Pahang Tel: 09-5138366/7 Fax: 09-5223032 |
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Sibu 15,1st Floor, Jalan Bindang 96000 Sibu, Sarawak Tel: 084-325169 |
Kuala Terengganu 98,5thFloor, Jalan Banggol 20100 Kuala Terengganu, Terengganu Tel: 09–6226566 Fax: 09-6237259 |
Tawau 2nd Floor, 2140 Jalan Habib Husin 91008 Tawau, Sabah Tel: 089-765286 Tel: 089-772760 |